Team Head

 TEAM HEAD (NON VOICE) 

The Customer Contact Center Team Head will oversee the bank's Customer Service Officers, who provide customer service support through email. 

The responsibilities we will trust you with: 

• Work closely with the team, motivating and coaching them 
• Keeping up to date with business development and new product lines 
• Reporting to the Customer Service Manager 
• Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs 
• Ensure training and development plans are maintained for all team members 
• Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved 
• Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture 

The qualifications you should have: 

• Graduate of any four or five-year course / Bachelor's Degree Holder 
• Minimum of 2 - 3 years experience within a contact centre environment as a Team Leader 
• Coaching and communication skills 
• You must be willing to work onsite in our BDO Corporate Centers (SM North Edsa, Pasay and Greenhills). 

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 20391