Head

Job Mandate

The role is part of the team of the HR Shared Services (HRSS).  HR Shared Services is the operational arm of HR focused on delivering efficient, consistent and employee focused support to HR policies and procedures.

The Head, Total Rewards Operations and Performance provides strategic leadership, governance, and operational oversight of the Bank’s Total Rewards Operations across BDO Unibank, its Philippine subsidiaries, and all international/offshore offices.

The role is accountable for the end-to-end operational delivery, governance, harmonization, standardization, and continuous improvement of the Bank’s Total Rewards disciplines, including Compensation Management (Payroll, Attendance and Timekeeping, Separation), Benefits Administration, Employee and Statutory Loan Administration, Performance and Goal Management Operations, International Total Rewards Operations, and Third-Party Workforce Billing Administration.

The position establishes enterprise-wide operating standards, governance frameworks, and service delivery models that ensure operational excellence, regulatory compliance, consistency, financial stewardship, and an exceptional employee experience across all jurisdictions. The role also leads enterprise transformation, process harmonization, digitalization, system enhancements, and strategic initiatives assigned by Senior Management to strengthen Total Rewards capabilities and support the Bank’s business objectives.

Working closely with Human Resources, Finance, Technology, Procurement, Risk Management, Compliance, Internal Audit, business leaders, and offshore management, the role balances enterprise-wide consistency with country-specific legal, regulatory, tax, and business requirements.

Duties and Responsibilities

1. Enterprise Leadership

• Lead the enterprise-wide  Total Rewards Operations and Performance function across BDO Unibank, its Philippine subsidiaries, and all international/offshore offices.
• Develop and execute the operational strategy aligned with the Bank’s business priorities.
• Establish governance frameworks, operating standards, service level agreements (SLAs), policies, procedures, and key performance indicators (KPIs).
• Drive operational excellence through standardization, automation, digital transformation, and continuous improvement.
• Build a high-performing organization that promotes accountability, customer-centricity, innovation, collaboration, and operational excellence.

2.  Total Rewards Operations Management

1. Attendance and Timekeeping Operations

Lead enterprise-wide attendance and timekeeping operations by:

• Establishing governance over attendance and timekeeping processes.
• Standardizing attendance policies and procedures.
• Ensuring data integrity to support payroll accuracy.
• Monitoring compliance with attendance policies.
• Driving automation and digital attendance solutions.
• Partnering with HR, Operations, Payroll, and Technology to continuously improve attendance management.

2. Payroll Operations

Provide strategic leadership and governance over enterprise payroll operations by ensuring:

• Accurate, timely, and compliant payroll processing.
• Compliance with labor laws, tax regulations, statutory obligations, and internal governance standards.
• Strong payroll controls, audit readiness, and risk management.
• Resolution of payroll issues and operational escalations.
• Continuous enhancement of payroll systems, processes, and controls.
• Close collaboration with Finance, Accounting, Treasury, Tax, and Technology teams.

3. Compensation Annual Processes

Lead the operational administration and governance of compensation programs by ensuring effective execution of:

• Salary administration.
• Salary adjustments.
• Merit increases.
• Promotions.
• Transfers.
• Position management.
• Organizational movement transactions.
• Incentive administration support.
• Compensation-related employee lifecycle transactions.

Ensure all compensation activities are administered accurately, consistently, and in accordance with approved governance standards.

4. Separation (Offboarding Process)

Oversees the entire off-boarding activities for all separated employees of the bank including collection and review of AR/AP in relation to final pay in accordance with the approved policies and guidelines.

5. Benefits Administration

Lead the operational delivery and governance of employee benefit programs, including:

• Medical and healthcare benefits.
• Insurance programs.
• Retirement and savings plans.
• Wellness initiatives.
• Leave administration.
• Other employee benefit programs.

Responsibilities include:

• Vendor governance and relationship management.
• Service delivery oversight.
• Cost optimization.
• Regulatory compliance.
• Process enhancement.
• Employee experience improvement.

6. Employee Loan Administration

Provide leadership over employee loan operations by ensuring:

• Compliance with approved policies.
• Efficient loan processing and servicing.
• Appropriate operational controls.
• High-quality employee support.
• Consistent governance across all employee loan programs.

7. International Total Rewards Operations

Lead the operational delivery and governance of Total Rewards across all international and offshore offices.

Responsibilities include:

• Oversee payroll, compensation operations, benefits administration, attendance and timekeeping, employee loans (where applicable), and other Total Rewards operations across international locations.
• Ensure compliance with country-specific labor laws, tax regulations, statutory obligations, and market practices.
• Partner with offshore HR, Mobility, Finance, Compliance, and external service providers to ensure seamless service delivery.
• Harmonize operational practices while accommodating local legal and business requirements.
• Support the operational setup and integration of new international offices and business entities.

8. Third-Party Workforce Billing Administration

Provide enterprise oversight of billing administration for temporary staff, outsourced personnel, consultants, project-based employees, and other third-party workforce engagements.

Responsibilities include:

• Lead the end-to-end administration, validation, reconciliation, approval, and processing of vendor billings.
• Ensure billings are aligned with approved contracts, headcount, attendance records, and service agreements.
• Establish governance, operating procedures, service standards, and internal controls for workforce billing.
• Partner with Business Units, Procurement, Finance, Accounts Payable, Vendor Management, and service providers to ensure timely and accurate billing administration.
• Monitor vendor compliance with contractual obligations, billing accuracy, and service level agreements.
• Resolve billing discrepancies and operational escalations.
• Develop dashboards and reporting on workforce spend, billing accuracy, contract utilization, and vendor performance.
• Drive automation, cost optimization, and process improvements within third-party workforce administration.

Ensure audit readiness and compliance with procurement, finance, and regulatory requirements.

9. Governance, Risk Management and Compliance

Ensure all operational activities comply with:

• Philippine labor laws and regulations.
• International labor and employment regulations applicable to offshore offices.
• BSP and other regulatory requirements.
• Country-specific tax and statutory obligations.
• Internal governance policies.
• Audit requirements.
• Data privacy and information security regulations.

Strengthen enterprise controls through compliance monitoring, operational risk management, internal audits, and remediation initiatives.

3. Performance and Goal Management 

Lead the operational administration and governance of the Bank’s Performance and Goal Management processes.

Responsibilities include:

• Lead the end-to-end operational delivery of the annual Performance and Goal Management cycle.
• Administer Performance and Goal Management systems, ensuring system readiness, workflow integrity, data quality, and user support.
• Coordinate enterprise-wide goal setting, mid-year reviews, year-end evaluations, calibration sessions, ratings administration, and performance documentation.
• Monitor compliance with established timelines, governance standards, and performance processes.
• Develop dashboards, analytics, and management reports on completion rates, organizational insights, and operational effectiveness.
• Drive automation and continuous improvement initiatives that enhance the employee and manager experience.
• Partner with HRSS  and Business HR to align performance operations with compensation, succession planning, talent reviews, and organizational development initiatives.

4. Enterprise Harmonization and Standardization

Lead the harmonization and standardization of Total Rewards Operations across BDO Unibank, its Philippine subsidiaries, and all international/offshore offices.

Responsibilities include:

• Develop enterprise-wide operating standards, governance frameworks, policies, procedures, and service delivery models.
• Harmonize Payroll, International Total Rewards, Compensation Operations, Benefits Administration, Employee Loan Administration, Third-Party Workforce Billing, Attendance and Timekeeping, and Performance and Goal Management.
• Balance enterprise consistency with country-specific legal, regulatory, tax, and business requirements.
• Simplify and standardize operational processes while eliminating duplication and improving efficiency.
• Harmonize third-party workforce billing governance, operational controls, and vendor management practices across the enterprise.
• Drive enterprise-wide automation, digital transformation, and continuous improvement initiatives.
• Establish enterprise dashboards, operational metrics, governance reporting, and service quality standards.

5. Strategic Projects and Enterprise Transformation

Lead strategic initiatives that strengthen Total Rewards Operations / Performance and Goal and support the Bank’s transformation agenda.

Responsibilities include:

• Lead transformation initiatives assigned by Senior Management.
• Implement new Total Rewards programs, operating models, technologies, and HR systems.
• Lead enterprise harmonization initiatives across all Total Rewards disciplines.
• Support mergers, acquisitions, organizational restructuring, and integration activities.
• Lead cross-functional initiatives involving HR, Finance, Technology, Procurement, Risk, Compliance, Internal Audit, and business leaders.
• Drive project governance, stakeholder management, change management, and implementation planning.
• Perform other duties, enterprise initiatives, and special projects as assigned by Senior Management.

6. Stakeholder, Vendor and Relationship Management

Develop and maintain strategic partnerships with:

• HR Leadership
• HRSS
• Business HR
• Business Unit Leaders
• Finance
• Technology
• Procurement
• Risk Management
• Compliance
• Internal Audit
• Subsidiary and Offshore HR Leaders
• Government and Regulatory Agencies
• External Vendors and Service Providers

Serve as the executive escalation point for complex operational, vendor, and Total Rewards / Performance and Goal matters.

7.  Leadership Responsibilities

• Lead, develop, and mentor managers and specialized operational teams.
• Build organizational capability and succession pipelines.
• Establish enterprise service standards, operational KPIs, and performance expectations.
• Foster a culture of accountability, innovation, collaboration, customer service, and continuous improvement
• Champion enterprise transformation and organizational change initiatives.