Collections Officer

About BDO

BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.

Job Summary

The Collections Officer performs collection calls to negotiate for payments from clients to ensure total delinquency rate are sustained at a satisfactory level by meeting the Key Performance Indicators (KPIs) targets through effective execution of collections strategies.

Key Responsibilities

• Perform collection calls to negotiate for full or partial settlements from clients to make past due accounts current and to avoid possible transfer of such accounts to a higher delinquency level/bucket within acceptable customer satisfaction level
• Monitor and ensure timely completion of assigned account queue under a Collections System
• Provide timely feedback on matters regarding collection trends and client behavior of assigned buckets/cycles
• Ensure that all client requests are facilitated and coursed to appropriate units/departments such as request on change in billing address, update customer information, request for statement of account, etc.

Qualifications

• Bachelors’ degree in Business or any other related courses
• Has at least 2 years' experience in collection calls (Banking experience is an advantage)
• Willing to work onsite in San Fernando, Pampanga

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 27288