Team Head

JOB SUMMARY

He/She will lead and manage the Customer Contact Center’s charge in ensuring that its technical, technological, and system security requirements are met/executed/delivered.

RESPONSIBILITIES

• Handles and manages the day-to-day technical operations ensuring that the team's performance meet the agreed service levels and standards set
• Leads different technical activities as required by IT or Customer Contact Center
• Manages the Tech Ops Officers handling BAU operations
•  Coordinates regularly with CCC Technology Section Head and/or Technology & Support Unit Head on any technical-related activities and projects affecting CCC operations including updates.
• Prepares necessary reports, presentations, and advisories notifying the risks and impact of any activities that might affect operations

QUALIFICATIONS

• Graduate or with degree in Computer Science, Electronic Engineering, and/or technology related courses
• With experience in technical support services for Contact Center in a managerial or supervisory position
• Knowledge of different types of PABX/Telephony systems, IVRS, CRM, and voice recordings (i.e. Avaya, Nice, Verint, SalesForce, CRMNext, etc.).
• Experience on Call Center operations and technical support

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 24287