Product Support Officer

The position:

• Will perform designated tasks in preparation for the implementation or launch of new retail products, new system, or system enhancement or new services

• Will participate in Business Unit project-related activities such as User Acceptance Testing and

comply with the agreed project work plans and timelines

• Will gather data and conduct system tests related to Contact Center's service functions

   

• Should understand marketing plans/promotions and customer communications

The Responsibilities we will trust you with

• CUSTOMER SATISFACTION | Plan, organize, and monitor completion of business projects that ensures the Contact Center Team can provide better service to the bank's clients and ensure the effective management of customer issues after product/system implementation

   

• OPERATIONAL EFFICIENCY | Comply with legal and regulatory requirements, operating policies and procedures to ensure that operations run smoothly and that projects are moving as scheduled

Your Qualifications and Your Experiences should be

• Holder of a Bachelor's Degree

• Experience with working with Microsoft 365 Dynamics

• You must be willing to be assigned onsite in any of the following locations: Pasay, Makati, Greenhills (San Juan), or SM North EDSA

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 13143