Administrative Assistant

Administrative Support 

• Receive, screen and record all incoming calls, correspondences and confidential communications and take custody of these matters.

• Maintains and organize office related documents to maintain smooth workflow and maintain orderliness within the team.

• Organize meetings and schedule appointments. Ensures no overlapping of appointments/meetings to avoid cancellation/ rescheduling of meetings.

• Updates database of all account opening done in the Rep. Office and properly monitors all applications..

• Monitors the remittance transactions of all registered BDO Kabayan insurance customers.

• Ensures that all BDO atm and passbook are properly stored in the filing cabinets.

• Monitors unclaimed BDO ATM cards and passbook particularly those beyond 90 days. Conducts call out to the customers, if needed.

• Prepares and monitors bi - monthly attendance reports of Dubai Office Representatives and submit the same to BSA.

• Coordination with utility companies as deemed necessary.

• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.

• Ensures that office equipment's are in good working condition and reports any issue to avoid operational disruption.

• Prepare transmittal report and document shipment to Head Office.

Resolves product or service problems by probing on the customer's complaint; determining the cause of the problem; selecting and providing the best solution to the problem.

• Process BRU related concerns (inquiries to and from Manila).

• Receive, screen and resolve incoming customer calls and endorse to CRO if deemed necessary.

• Follows communication procedures, guidelines and policies.

• Upsell to customer BDO related products.

• Assist in marketing of BDO related products and promotions.

• Maintain the records and files of BRU related documents. 

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 23690