Collections Assistant

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.


Job Summary:
The collection assistant is responsible for precise evaluation of unsecured salary loan past due portfolio through accurate and timely review of accounts extracted from a work list. The post ensures that total delinquency rate of assigned bucket/cycle is maintained at a minimum and acceptable level.

Key Responsibilities:


Assists in the consolidating of credit folders of past due salary loan accounts, visits borrowers who cannot be contacted by phone, performs collection calls to negotiate for full or partial settlements from clients to make past due accounts current and to avoid possible transfer of such accounts to a higher delinquency level/bucket within acceptable customer satisfaction level, and have customers sign new promissory notes/documents for newly restructured accounts.Ensures that clients requests are facilitated such as requests to update customer information, request for statement of accounts, reversal of charges and fees and handling of personal loan credit folders. Provides regular MIS, reports and forms according to standard process.Ensures orderly and systematic filing of documents. Performs other functions as maybe assigned from time to time according to the established productivity and service qualitystandards.

Qualifications:

•   College Graduate of any 4-year course preferably with business background
•   Preferably with at least 1 year experience in collections of any field or 1 year experience in any related field such as customer service and sales of any financial institutions,        banks, call center, telecommunication company and real-estate firms
•   Proficiency in Computer and business applications
•   Effective oral and written communication skills
•   Effective presentation and negotiation skills
•   Effective interpersonal and people management skills
•   Good problem solving and numerical skills
•   Willing to work onsite in Pagadian

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 27890