Collections Assistant
Naga City, Bicol Region, PH
Job Summary
Responsible for precise evaluation of unsecured salary loan past due portfolio through accurate and timely review of accounts. Ensures that total delinquency rate of assigned bucket/cycle is maintained at a minimum and acceptable level
Responsibilities
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Assists in the consolidating of credit folders of past due salary loan accounts, visits borrowers who cannot be contacted by phone, performs collection calls to negotiate for full or partial settlements from clients to make past due accounts current and to avoid possible transfer of such accounts to a higher delinquency level/bucket within acceptable customer satisfaction level, and have customers sign new promissory notes/documents for newly restructured accounts.
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Ensures that clients request is facilitated such as requests to update customer information, request for statement of accounts, reversal of charges and fees and handling of personal loan credit folders.
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Provides regular MIS, reports and forms according to standard process.
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Ensures orderly and systematic filing of documents.
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Performs other functions as maybe assigned from time to time according to the established productivity and service quality standards.
Qualifications
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Graduate of any 4-year degree course
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Preferably with 6 months relevant work experience in unsecured loan operations
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With experience in collections of any field
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Computer literate.
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Able to demonstrate strong verbal and written communication skills
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Fresh graduates are welcome but must have good scholastic records
#LI-BD1
BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 20255