Technical Operations Analyst

Job Description:

• As a Technical Operations Analyst, you will be responsible for handling incidents and problem tickets escalated to ITAIO-AS, which includes investigation, resolution identification, impact and root cause analysis, and escalation to different support teams for further investigation or resolution implementation. The role is also responsible for proactive handling of obsolescence and vulnerabilities, implementing enhancements and permanent fixes, planning application and infrastructure patches, scheduling preventive maintenance, managing production releases and coordinating capacity management for seamless technical operations.

Job Responsibilities:

• Provide 2nd level support to incidents/problems escalated by Level 1 support 

• Perform code level investigation/troubleshoot of incidents and problems and implement code changes in a highly technical environment 

• Driving to get the root cause of the issue as part of attending incident tickets 

• Collaborate with relevant teams to develop and implement mitigation strategies for identified risks

Your Qualifications and Your Experiences should be

• Holder of a Bachelor's Degree in Computer Science, Information Technology, or other relevant fields 

• At least 4 years relevant working experience with covering business casing, business analysis and requirements definition, software development and testing. Experience with financial institutions is highly preferable

• Proficient in effectively communicating in both technical and business languages, demonstrating the ability to bridge the gap between technical concepts and business requirements 

• Experience in programming, and working with different applications especially banking, OS (Operating System), and databases 

• Development background and experience in programming languages/scripting (i.e. Java, #Net, Python, etc)

You must be willing to be assigned in Ortigas.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 23838