Technical Operations Analyst
Mandaluyong City, National Capital Region, PH
Technical Operations Analyst
Join our Information Technology Group as a Technical Operations Analyst, where you'll play a key role in ensuring the stability, reliability, and performance of our banking systems and applications. This position involves managing technical incidents, implementing system improvements, and coordinating maintenance and release activities to support seamless operations.
Job Duties and Responsibilities
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Troubleshoots and resolves escalated technical issues, ensuring timely and accurate solutions.
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Investigates system errors at the code level and applies emergency fixes when needed.
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Identifies root causes of recurring problems and collaborates with teams for permanent resolutions.
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Conducts regular system health checks, patching, and vulnerability assessments.
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Designs and deploys application enhancements based on business priorities.
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Plans and manages release schedules and infrastructure capacity to support growth.
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Maintains documentation and knowledge bases to support operational efficiency.
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Ensures compliance with internal policies and regulatory requirements.
Qualifications
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Bachelor’s degree in Computer Science, Information Technology, or related field.
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Minimum of 4 years’ experience in software development, business analysis, and technical support.
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Strong background in programming, databases, and network protocols.
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Experience in banking or financial systems is highly preferred.
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Excellent problem-solving, communication, and collaboration skills.
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Familiarity with CI/CD, containerization (e.g., Docker, Kubernetes), and modern IT practices is a plus.
BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 23987