Technical Operations Analyst
Mandaluyong City, National Capital Region, PH
Job Description:
- As a Technical Operations Analyst, you will be responsible in managing the incidents, problem and change tickets escalated to ITAO API PILS Team which includes investigation, resolution identification, impact & root cause analysis, & escalation to different support teams for further investigation or resolution implementation.
Job Responsibilities:
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Receive reported incidents from level 1 or monitor assigned queue via incident management tool
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Coordinate with the users for any additional information required, coordinate resolution with other support teams as required
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Contribute in building application ILS knowledge base in application troubleshooting & resolution, with collaboration with App Owner, L3/L4 Support & Build Teams
- Gather data needed in function metrics reporting & analytics for decision making & improvement insights
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Performs diligently other responsibilities / tasks that may be assigned in the course of the meeting the objective of the group/Bank
Your Qualifications and Your Experiences should be
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Holder of a Bachelor's Degree in Computer Science, Information Technology, or other relevant fields
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Minimum of 5 years experience in the development / support of bank/financial applications/systems integration
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Knowledgeable in API and Microservices Development and/or Support
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Intermediate skill and experience in programming, and working with different application, OS and databases
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Intermediate skill and experience in ITIL service management
You must be willing to be assigned in Ortigas.
BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 23515