Team Head
Mandaluyong City, National Capital Region, PH
About BDO
BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.
Job Summary
To lead the Application Support team in ensuring the availability, stability, security, and continuous improvement of online channels and digital interfaces, delivering reliable services that support business objectives and customer experience.
Key Responsibilities:
- Manage the day-to-day operations of application support for online channels and digital interfaces.
- Ensure applications meet agreed service levels, availability, and performance targets.
- Oversee root cause analysis and implementation of corrective actions/permanent fixes.
- Monitor application health and drive proactive issue resolution.
- Lead incident, problem, change management, and service transition activities of the team.
- Collaborate with Development/Build/Project, Infrastructure, Security, Vendors, and Business Units.
- Prepare operational reports and present service performance to Management and Business Units.
- Develop team capabilities through coaching and performance management.
- Systems to support: BDO Online Web, BDO Online App, BDO Pay, BDO Corporate Website, Electronic Statement of Account (eSOA), Access Control Server (ACS), EPP Instapay, etc.
Qualifications:
- Bachelor’s Degree in IT, Computer Science/Engineering or related field
- At least 7 years of experience in Application Support, and at least 3 years in team management role
- Experience in:
- Online Channels and Digital Platforms - Online banking or digital platform operations
- Mobile application support, Web portal support
- Technical and Systems Knowledge - Application Architecture, System
- Integrations/Interfaces concepts (APIs, Microservices, etc.), Web and Mobile Technologies
- Database Management concepts, Cloud platforms (Azure, AWS, etc.)
- Application Monitoring and Observability - Dynatrace
- Service Management - Incident, Problem, Change, Release, SLA Management
- Leadership and People Management - Team Development, Performance Management
- Succession Planning, Operations Planning, Stakeholder Management
- Must be willing to work onsite and be assigned in Ortigas
BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.