System Support Officer
Mandaluyong City, National Capital Region, PH
About BDO
BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.
Job Summary
The System Support Analyst is responsible for providing level 1 support for system production issues involving Credit Card, Debit Card and loan applications, assist in batch run monitoring and provide 24/7 on-call support.
Key Responsibilities
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Works with Product Support Head in providing resolution for production issues within agreed service level agreement
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Ensures clarity, update and review on requested parameter/user/batch maintenance/upload
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Handles administration of security access matrix for all Consumer Banking Group system applications
Qualifications
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Bachelor's Degree in Engineering, Computer Science, Information Technology or relevant course
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At least 4 years of experience in systems implementation projects and application system support preferably on consumer loans, debit and credit card or digital banking
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Willing to work onsite in Ortigas
BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 26529