Section Head

Reimagine the future of banking for BDO Customers by challenging and delivering exceptional Customer Centric User Experience Designs while working closely with the different business units and providing them with domain expertise on User Experience Design in accordance with BDO’s Customer Experience Principles, BDO’s Branding Style Guides, and BDO’s Experience Guide. Key functions include (i) providing support in building customer-centric User Experience Designs, (ii) responsible in understanding the user needs and business needs while translating them to UXD deliverables, and (iii) managing vendor relations.

Duties and responsibilities:

• Create the necessary deliverables in accordance with the team’s practices and standards. These deliverables are, but not limited to User Research, Best Practice pegs, UX Flows, Information Architectures, Customer Journey maps, Experience Design Requirements creation and Emotion maps, Screens Sign-off decks.
• Conduct user research to uncover and understand customer pain points, behaviors, goals, and motivation.
• Understand business needs, goals, and motivation.
• Conduct best practice research on Digital and Non-digital User Experience trends and shares ideas and inspiration within the team.
• Provide support in finalizing Business Requirements with the Product Team and non-functional user experience requirements.
• Create wireframes as necessary.
• Pro-actively promotes customer-centric User Experience Designs.
• Confidently conduct workshops for design requirements gathering, clarification or validation sessions and presents designs to project team while managing their expectations.
• Promote forward-thinking regarding User Experience Design by challenging the status quo.
• Promote Design Thinking on the appropriate Product UI/UX based on the best user experience possible while considering technology used and business requirements.
• Effectively interact, collaborate, and establish sound working relationships with various stakeholders, partner business units, marketing team, project teams, and 3rd party vendors.
• Creates and ensures that all documentations are concise, correct, and complete.
• Ensures delivery and adherence to any established engagement model, strategies, and framework with UXD.
• Ensure delivery of all agreed Ad-hoc assignments assigned outside of UXD main deliverables.
• Ensure adherence to any standard and framework established by the team, group, and the bank.
• Support in understanding existing user process(s) and business rules.

Qualifications:

• Graduate of Industrial Design, Fine Arts or Psychology with a focus on customer experience design, user experience design, Human Factor Interface Design or any relevant course.
• At least 3 years of demonstrated global industry/ banking/finance technology experience with customer experience design
• Must be willing to work onsite and be assigned in Ortigas.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity),  national or ethnic origin, or disability.