Process Automation Manager

JOB MANDATE

The Process Automation Manager is responsible for leading automation initiatives across business units and subsidiaries by delivering the following:

• Analyze current business processes and identify opportunities for automation to improve efficiency, accuracy, and scalability.
• Develop automation strategies using tools such as RPA, Citizen Development, workflow automation, and AI technologies.
• Align solutions (process, people, and technology) with the target operating model.
• Plan and manage User Acceptance Testing (UAT).
• Plan and manage business roll-outs.
• Monitor and track business value delivered.
• Conduct post-implementation reviews covering scope, time, budget, lessons learned, and residual risks.

DUTIES AND RESPONSIBILITIES

The Process Automation Manager shall implement automation solutions with the following deliverables:

1. Design

• Create current state process maps (e.g., SIPOC).
• Document current workflows.
• Identify and document pain points and RAID (Risks, Issues, Assumptions, Dependencies).
• Develop future state (to-be) process flows.
• Perform solution mapping and alignment (process, people, technology).

2. Build

• Prepare UAT plan.
• Manage UAT execution.

3. Roll-Out

• Develop roll-out plan.
• Prepare value tracking reports.
• Document lessons learned.
• Prepare residual risks reports (process and technical debt).
• Submit post-implementation report.

MINIMUM QUALIFICATION REQUIREMENTS

1. Education

• Graduate of Business, Computer Science, Engineering, IT, or related field (or equivalent experience).

2. Work Experience

• At least 2 years (AM–M) or 5 years (SM and above) in business analysis.

3. Knowledge Areas

• Process Analysis and Design: Functional decomposition, process modeling, gap analysis, value stream mapping, swimlane diagrams.
• Solution Alignment: Acceptance criteria, cost-benefit analysis.
• Testing: Test case/scenario creation, root cause analysis.
• UAT Management: Planning and execution.
• Project Management: SDLC, estimation, scope, schedule, cost, resources.
• Risk & Issue Management.
• Quality Management: Reviews and acceptance checks.
• Communication Management: Reporting and escalation.
• Stakeholder Management: RACI, coordination.
• Project Planning: Work breakdown structures and work plans.
• Delivery Methods: Agile and other methodologies.
• Change Management.

SKILLS

• Knowledge of automation tools (RPA, BPM, AI, Machine Learning).
• Experience with RPA tools.
• Process mapping and modeling tools (e.g., Visio, BPMN).
• Strong analytical and problem-solving skills.
• Research and requirements gathering.
• Presentation and communication skills.
• Business and technical writing.
• Relationship-building and networking.

PERSONAL ATTRIBUTES

• Ability to manage multiple tasks in a fast-paced, complex environment.
• Professional and collaborative when working with stakeholders, IT teams, and vendors.

PROFESSIONAL CERTIFICATIONS

• Knowledge of PMBOK and BABOK (preferred).
• Certification in RPA, Lean Six Sigma, or equivalent (advantage).