Problem Manager
Mandaluyong City, National Capital Region, PH
The Problem Manager is responsible for managing the lifecycle of all Problems. He/She will play a crucial role in identifying, analyzing, and resolving problems within the organization’s systems, processes, and services. He/she will work closely with cross-functional teams to investigate root causes, develop solutions and implement preventive measures to minimize the impact of problems in the operations.
Duties and responsibilities:
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Coordinate with the Incident Managers and validate if there are new high priority incidents reported and obtain the incident timeline.
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Organize problem review meeting with relevant IT Support people and/or Business Unit representatives.
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Create problem tickets for each unique issue/s to prevent recurrence discussed in the problem review session and assign to the responsible IT Support Unit.
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Conduct thorough root cause analysis to identify underlying causes, contributing factos, and patterns associated with the problems.
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Perform other relevant tasks.
Qualifications:
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Bachelor's Degree of Information Technology, Computer Science or any related field.
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At least 7 years of work experience in IT
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At least 5 years of experience in Incident Management/Problem Management/Application Development and/or Production Support
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Must have at least 1-2 of the following:
- Java Developer (J2EE, SOAP, REST, Nodejs, Tomcat, Apache or full stack)
- System Administrator (Unix, Solaris)
- AS400 System Administrator
- Database Administrator (MySQL, and Oracle)
-Network Administrator
-Technical Architect
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Must be willing to work onsite and be assigned in Makati/Ortigas
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BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 12880