Functional Analyst

The Functional Analyst will be responsible in analyzing and documenting current business processes and workflows. He/She will work closely with cross functional teams to gather and document functional and non-functional requirements and will be involved in the full cycle implementation.

Duties and Responsibilities:

• Create functional requirement, estimates, cost/benefit analysis and functional designs for projects and/or enhancements.
• Reviews testing requirements including test plans, test cases, test-data and interface testing between different applications.
• Work with the developers to create the operational or production readiness documents such as Implementation guidelines, playbook, troubleshooting guides.
• Work with the developers to resolve complex functional issues arising from user acceptance testing.
• Partner with Product Specialist and advise on Microsoft Dynamics CRM business cases and propose solutions.
• Provide support to end-users by helping to troubleshoot issues and escalating to appropriate support teams when necessary.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration or of any technology-related relevant fields.
• At least 3 years IT experience as business or system or functional analyst, preferably in a banking or financial services industry.
• Functional knowledge of Microsoft Dynamics 365 CRM out-of-the-box functionality.
• Must be willing to work onsite and be assigned in Ortigas.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity),  national or ethnic origin, or disability.