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Fraud Case Management Officer

Date:  Apr 23, 2026
Location: 

Mandaluyong City, National Capital Region, PH

Business Unit:  Consumer Banking Group
Department: 

About BDO



BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.

 

 

Job Summary

 

The Fraud Case Management Officer is responsible in analyzing and processing of customers’ fraud disputes. He/She/They will support Fraud Case Management Team Lead/Head on the containment of fraud by strategizing key processes.

 

 

Key Responsibilities

 

  • Collaborates with Fraud Units, TBG, NSRD-Chargeback Unit, Accounting, Systems, Branches, Chargeback Unit and COG, including external counterparts to gather information to complete the case details and for proper disposition/possible recovery

  • Facilitates timely logging / resolution of disputes to address customers’ issues/complaints within the agreed turn-around time. Making sure that fraud cases have proper dispositions within the defined service level agreements/timelines and set policies/procedures

  • Ensures endorsements from various channels (e.g. D365, Fraud Endorsements, e-Channels and emails) are handled and logged for case resolution

  • Conducts call out for data gathering to support case resolution

  • Ensures timely submission of accounts for Enhanced Due Diligence checking

 

Qualifications

 

  • Bachelor’s degree in Communication, Marketing or Business Management Course

  • At least 2 years of experience in the credit card operations or risk management unit; preferably with strong understanding of credit card fraud and fraud prevention techniques

  • Willing to work onsite in Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 27451

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