Fraud Case Management Officer

Job Summary

The position is primarily responsible for the analysis and processing of customers’ fraud related disputes.

Responsibilities

• Ensures that fraud dispositions are in accordance with the existing Fraud Operating Guidelines.

• Ensures temporary credit/adjustment of disputed transactions under investigation to avoid customers’ complaints

• Coordinate with internal and external parties to gather vital information in relation to fraud cases being investigated

• Ensures that internal (CRMG, Audit) and external (Card Brand/Associations, Regulatory Bodies) fraud policies and risk management requirements complied and adhered to.

• Observe timeliness in responding to regulatory endorsements specifically on customer complaints and ensure that they are attended to within the agreed resolution period.

Qualifications

• Must be a Bachelor’s Degree holder

• At least 2 years experience handling Fraud Cases in credit card business or any financial institution.

• Willing to work on site and be assigned in Ortigas.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 21328