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Enhancements Officer

Date:  Mar 26, 2026
Location: 

Mandaluyong City, National Capital Region, PH

Business Unit:  Branch Banking Group
Department: 

About BDO



BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.



Job Summary

 

The Enhancement Officer is responsible for providing the requirements in implementing projects and enhancements for the Bank’s Automated Teller Machines’ (ATM’s), Cash Deposit Machines’ (CDM’s) and Universal Teller Machines’ (UTM’s). Create test plans and cases, communication, training, and support strategies to ensure smooth transitions and adoption of new products, processes or systems.

 

 

Key Responsibilities

 

  • Collaborate with project managers/teams, other departments and stakeholders to ensure alignment and successful implementation of new products and changes.

  • Regularly tracks and analyses uptime and failed transactions, recommends initiatives to maintain and improve uptime and minimize occurrence of failed transactions.

  • Coordinates and works with vendors and support teams to ensure that issues affecting the Bank’s Automated Teller Machines’ (ATM’s), Cash Deposit Machines’ (CDM’s) and Universal Teller Machines’ (UTM’s) such as but not limited to hardware, software, etc. are closed in a timely manner.

  • Monitors and tracks identified production errors and works with internal support group and vendors to rollout those with high impact to customer experience.

  • Preparing reports on compliance status, communicating findings to management, and acting as a liaison with regulatory bodies.

  • Regularly performing inspections, conducting audits, and investigating any potential compliance violations.

  • Implementing security standards to ensure the security and integrity of transactions.

 

Qualifications

 

  • Bachelor's degree in Business, Finance or relevant courses

  • At least 3 years of experience in Automated Teller Machines or self-serve network expansion and/or project management, preferably gained from a bank or other financial institution.

  • Willing to work onsite in Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 27282

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