Digital Adoption Officer
Mandaluyong City, National Capital Region, PH
About BDO
BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.
Job Summary
The Digital Adoption Officer is responsible for the implementation of plans at the branch level enforcing adoption, measuring KPI’s and liaise with branch personnel to ensure smooth execution of branch initiatives. Additionally, would be in charge of troubleshooting adoption and operability of plans.
Key Responsibilities
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Executes Customer Journey Innovations on the various touch points with MA/employees & customers (onboarding, customer servicing, machines).
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Ensures the innovations are implemented in the branches and the desired customer experience is achieved.
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Liaise Customer Experience and Rollout to ensure uniformed scale out to all branches.
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Gathers and cleans customer and user feedback on digital solutions deployed and identify areas for improvements/enhancements.
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Recommend solutions to achieve desired customer experience and user outcome.
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Communicates and enforces change culture to branch personnel.
Qualifications
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Bachelor's Degree in Business or related course.
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At least 5-year experience in system enhancements, digital work tools (such a dashboard for efficiency), digital transformation preferably gained from a bank or other financial institution.
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Willing to work onsite in Makati or Ortigas
BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 26705