Department Head

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

As a Department Head, you will be responsible for:

• Overseeing and ensuring high quality and timely delivery of all projects of the unit and upkeep of the applications and platforms owned by the unit.
• Developing a full understanding of how the department work and be able to orchestrate across all units and other units.
• Managing all escalations and resolutions.

Duties and responsibilities:

Accountability to ITG:

• Share the delegated responsibility of the head, and own full accountability for delivery in the assigned unit.
• Ensure teaming across the ITG to ensure seamless delivery.
• Enforce the adherence to IT SDLC and Governance structure. 

Accountability to Business:
• Ensure a good understanding of the key business unit strategic direction for the unit application/ Ensure good understanding of the platform strategic directions and alignment to BDO architecture.
• Ensure the right people are assigned to support the unit in delivering an approved business case, assignment of right delivery managers.
• Assign necessary support to the unit in service definition phase to validate scope, develop requirements and identification of right delivery ownership.
• Manage all escalation from Business and BTS teams

Accountability to Department:
• Full accountability to the quality delivery of applications and platforms.
• Manage the capacity plan and ensure appropriate level of staffing in each team.
• Ensure adequate competency available for delivery managers and architects.
• Identify and optimize how resources can be leveraged across delivery teams within unit and potentially across.
• Timely escalation of issues in delivery, capacity or individual performance
• Oversight of all the vendors and solution providers handled by the unit.
• Point of escalation for all delivery team leads and team members.
• Support issue resolutions and risk management during execution.
• Ensure the team has the right level of support to build competency by planning trainings and other enablement sessions.
• Conduct performance reviews.

Qualifications:

• Bachelor’s degree relevant to the job
• 20+ years of application delivery experience in financial services, 15+ years specialization in focus areas for the department.
• Experience managing 3rd party SI and evaluating and managing SW vendor
• Must be willing to work onsite and be assigned in Ortigas.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity),  national or ethnic origin, or disability.