Collection Officer

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job summary

The Collection Officer handles collection and monitoring of premium receivables and ensures immediate follow up of unpaid accounts to meet agreed credit term/credit term extension/grace period with Insurers.

Key responsibilities:

• Handles actual collection of premium receivables for assigned market segment. Initiate follow-up with the client and update of collection effort in the system. Comply with Quality Assurance standards on timeliness and completeness of collection effort.
• Follows through and monitors receivable for collections based on marketing diary and/or clients commitment date of payment.
• Evaluates unapplied payments and recommends payment applications and/or reinstatements. Ensures proper documentation and approval of reinstatement requests.
• Ensures Pos Dated Checks are within the approved credit terms. PDCs with due dates beyond the credit term should be supported by a documented acceptance of the Insurer. Disapproved PDCs are coordinated with Marketing units and the assured.
• Monitors installment schedules and ensures installment payments are received prior the due date. Coordinates remittance schedule with the Remittance unit and the Insurer. Refers possible defaults to Marketing units prior the due date to secure a credit term extension or a restructured schedule. Coordinates default installment accounts up to the level of the Marketing Unit Head for disposition and assistance.
• Initiates client visits as necessary to attend to and resolve issues/concerns up to the extent of arranging for payment or settlement.
• Perform other related function.

Qualifications:

• Bachelor's degree holder
• At least 3 years of experience in collection, preferably in insurance
• Candidate must be willing to work onsite daily either in Ortigas.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity),  national or ethnic origin, or disability.