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Business Support Officer

Date:  Jul 7, 2025
Location: 

Mandaluyong City, National Capital Region, PH

Business Unit:  Transaction Banking Group
Department:  Administration

Job Description: The Business Support Officer is responsible for providing end-to-end administrative support to TBG Remittance. This role involves mobilizing necessary tasks, submitting service requests, engaging with various departments, and ensuring compliance with bank-wide activities. The officer also supports relationship management, continuous improvements, and other special duties as required. 

 

Responsibilities: 

  1. Administrative Support: 

    • Mobilize necessary tasks or activities to ensure end-to-end administrative support to TBG Remittance. 

    • Submit service requests and monitor fulfillment by servicing BU, including: 

      • Marketing/Events-related: stock replenishment of giveaways, collaterals, supplies; flight/hotel bookings; helpers; packing/dispatch of materials; service vehicles. 

      • Premises, IT/Non-IT FFE, Security: repairs, replacements, new issuance, general upkeep. 

      • Procurement: special gifts/tokens, marketing collaterals and giveaways, flowers, regular office supplies. 

      • HR-related: hiring and proby PARs for management approval, employee subsidies, sympathy flowers, financial assistance due to sickness/hospitalization. 

    • Engage in regular interactions with various departments such as HRD, PMD, BDO Procure, SID, Premises, Travel Procure, Vehicle Support, Mailing Room, etc. 

    • Provide support in updating and managing the Table of Organization, personnel database, movements, trainings, performance appraisals, and other personnel records/information, ensuring that only authorized officers have access to it. 

    • Mobilize BUs/teams for necessary compliance to bank-wide activities such as disaster drills, order submission for personal Christmas giveaways, sports fest employee participation, etc. 

    • Provide support in custodianship of the vault and duplicate keys of TBG Remittance; inventory maintenance of marketing supplies, IT/non-IT FFE. 

    1. Relationship Management: 

      • Provide timely and accurate feedback to supervising officers and requesting BUs. 

      • Handle proper escalations and ad-hoc initiatives as needed. 

  2. Administrative/Continuous Improvements: 

    • Support and implement agreed plans during performance review and individual coaching to improve team performance. 

    • Continuously evaluate and suggest process improvement ideas to optimize efficiency and effectiveness of work processes. 

  3. Others: 

Perform other special duties or assignments as requested or required. 

Demonstrate the right attitude, adherence to the bank’s Code of Conduct, and out-of-the-box thinking. 

Comply with audit, bank, and internal policies. 

 

Qualifications: 

  • Bachelor's Degree holder. 

  • At least 1 years of experience in administrative support or a similar position. 

  • Proficiency in Microsoft Office. 

  • Strong communication skills, both verbal and written. 

  • Strong organizational and multitasking skills. 

  • Detail-oriented and able to work independently under pressure. 

  • Willing to be assigned in Ortigas 

 

 

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