Business Support Officer-Domestic

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary:

Primarily responsible for assisting the Business Support head in providing end-to-end business support to the department.

Key Responsibilities:

Business Support

• Mobilize necessary tasks or activities to ensure end-to-end business support to TBG Remittance
• Process request for payments and monitor fulfillment by servicing BU such as but not limited to:
     • Marketing/ events-related cash advance, liquidation and reimbursements
     • Vendor/ third-party payments
• Act as Petty Cash custodian. Ensure that disbursements are duly supported by pertinent documents/ records in accordance with the bank’s policies.
• Provide support required by expat/ foreign office personnel, such as but not limited to: movements, trainings, leave schedule/ application, travel order, and attendance records, etc.
•  Provide support in updating and managing the inventory of expat database, including their monthly expense monitoring reports
• Assist foreign offices in resolving recurring system-related issues by coordinating with concerned business units
• Prepare and submit regular/ periodic reports required by the business and or local/ foreign regulators, as applicable.
• Work closely with Global Operations on the implementation of projects and initiatives in foreign offices
• Ensure that all work items are completed accurately and as per the agreed SLA

Relationship Management

• Provide timely and accurate feedback to business stakeholders
• Respond to payment and expat-related inquiries of other business units like FRCD, GAD, HRD, etc.

Administrative

• Supports and put into action agreed plans during performance review and individual coaching to improve team performance
• Continuously evaluate and suggest process improvement ideas, to optimize efficiency and effectiveness of work processes

Others

• Perform other special duties or assignments as requested or required
• Demonstrate the right attitude, adherence to the bank’s Code of Conduct, and Out-of-the-box thinking
• Complies with audit, bank and internal policies

Qualifications:

• Graduate of business-related course, preferably major in Business Management/ Accounting
• Experience in financial services/ banking industry or relevant experience in a risk management or compliance field
• Must be willing to work onsite and be assigned in Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity),  national or ethnic origin, or disability.