Business Operations Support Manager

Job Summary:

Responsible for the overall management of user acceptance tests (UAT) of various systems and its enhancements related to acquiring outgoing transactions, incoming retrievals and chargeback, ADHOC enhancement and administrative functions based on specific assignment. Handles review of issuing UAT related activities. Ensures that UAT performed is timely, complete and accurate based on the business requirements or mandated changes documents, prior to implementing the system/enhancements in production.

Duties & Responsibilities:

Evaluates and reviews business requirements and related documentations from brands detailing mandated changes/system enhancementsAssists UAT Head in coordinating with other concerned units the confirmation and clear understanding of the finalized business requirement/mandated changesMonitors progress related to Acquiring Interchange and initiates the follow-up of the delivery of the required systems for testingEnsures direct assistance and support to the concerned unit in the preparation of policy and procedure changes, whenever applicable for process related to acquiring interchangeProvides assistance in the assignment of users for the developed systems

Qualifications:

• Graduate of any Accounting, Business or Information Technology course
• Minimum of 3-5 years of supervisory experience in UAT operations preferable in credit card company or financial institution
• Must be willing to be assigned and work onsite in Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 24034