Branch Sys. Support Officer

About BDO

BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.

Job Summary

The Branch Systems Support Officer will be responsible for providing system support to the branches and addressing their branch operations concerns. Major areas include the following: helpdesk support; handling of business issues and concerns and its resolutions; preparation of business requirements; assistance in special projects and other administrative functions.

Key Responsibilities

• Provides helpdesk support for various branch applications, policies and procedures by addressing their queries after appropriate analysis, review and coordination with other business units, if necessary.

• Identifies and documents business needs, particularly on branch front-end branch applications; develops corresponding business cases, does test for new applications, system modifications/fixes, seeks approval and issues appropriate policies and guidelines on branch operations to facilitate addressing business needs.

• Leads/assists Special Projects as assigned; coordinates, attends meetings/discussions on the matter, prepares/seeks approvals on recommendations; monitors projects and updates Supervising Officers; prepares corresponding reports; ensures smooth implementation of Projects and does post-implementation review.

• Conducts user acceptance testing to ensure that all related testing requirements are in place from the test scripts to testing environment to actual testing/data entry, validation of reports per transactions on testing, coordination with IT as needed, performs re-test to ensure that everything is in order; monitors implementation and post-implementation activities.

Qualifications

• Bachelor’s degree in any field

• At least 3 years banking experience (branch operations or system support preferred)

• Strong analytical, communication, and documentation skills

• Advantage: Experience in system testing or QA

• Willing to work onsite in Makati/Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 27205