Branch Sys. Support Officer

About BDO

BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.

Job Summary:

The Branch Systems Support Officer is responsible for supporting branch systems, addressing user inquiries, and ensuring smooth branch operations through issue analysis, testing, and documentation.

Key Responsibilities

• Provide system support, troubleshoot branch‑reported issues, and escalate complex concerns

• Execute and document system testing (manual or automated)

• Coordinate with branches, IT, and vendors for issue resolution

• Maintain logs, reports, and procedural documentation

Qualifications

• Bachelor’s degree in any field

• At least 3 years banking experience (branch operations or system support preferred)

• Strong analytical, communication, and documentation skills

• Advantage: Experience in system testing or QA

• Willing to work onsite in Makati/Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 27156