Technical Operations Analyst

Job Description:

• As a Technical Operations Analyst, you will be responsible for handling incidents and problem tickets escalated to ITAIO-AO, which includes investigation, resolution identification, impact and root cause analysis and escalation to different support teams for further investigation or resolution implementation. The role is also responsible for proactive handling of obsolescence and vulnerabilities, implementing enhancements and permanent fixes, planning application and infrastructure patches, scheduling preventive maintenance, managing production releases and coordinating capacity management for seamless technical operations.

Job Responsibilities:

• Provide 2nd level support incidents/problems escalated by Level 1 support

• Perform code level investigation/troubleshoot of incidents and implement code changes in a highly technical environment

• Create and maintain knowledge base articles to document defects, common issues and processes

• Monitor the SLAs of deliverables from the Vendor

Your Qualifications and Your Experiences should be

• Holder of a Bachelor's Degree in Computer Science, Information Technology or any related field

• At least 4 years of working experience with covering business casing, business analysis and requirements definition, software development and testing

• Excellent understanding of solution delivery methodologies, application development, infrastructure and network architecture

You must be willing to be assigned in Makati.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 20480