Tech Lead

Job Description:

• As an Tech Lead, you facilitates the timely and quality releases of project deliverables for the BDO Contact Center through the effective management of the resources, timeline, scope, budget. Clears any impediments and escalate issues on-time when necessary. Ensures that the technical implementation of the project is meeting the business requirements and in compliance to BDO’s service delivery life cycle.

Job Responsibilities:

• Work closely with the IT Project manager and coordinates work among system analysts, developers, solution architects, testers, 3rd party vendors and other stakeholders to plan, design, build, test and implement the IT solutions

• Manages the kick-off process and ensures that all necessary resources are available in conjunction with business sponsor and that a robust project plan is in place

• Identifies and logs project risks, assumptions, issues and dependencies; Oversees the resolution process; and escalates issues on-time when necessary

• Assists in vendor selection and performance management

Your Qualifications and Your Experiences should be

• Holder of a Bachelor's Degree

• Experience in Java and object-oriented programming

• Experience in Avaya ACD, SIP, DTMF, CTI technologies, loggers, WFM Preferred, but not required

• Good understanding about telecoms, SIP lines and leased line connectivity Preferred, but not required

• • Knowledgeable in web service development (WSDL and RESTful)

You must be willing to be assigned in Makati.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 23878