Team Head

Job Mandate

• Ensure high quality and timely delivery of all projects of the unit and oversee upkeep of the applications and platforms owned by the unit
• Develop a full understanding of how the team/section works and orchestrate applicable processes across other teams/sections as needed
• Manage all escalations and resolutions

Duties and Responsibilities

Accountability to ITG:

• Share the delegated responsibility of the head, and own full accountability for delivery in the assigned team/section
• Work closely with other units/counterparts across ITG to ensure seamless delivery
• Enforce adherence to IT SDLC and Governance structure

Accountability to Business:

• Ensure that there is a good understanding of the business unit’s strategic direction
• Ensure alignment of strategies with BDO architecture
• Ensure that the right people are assigned to each project in order to ensure proper support, validation of scope, requirements development, and delivery ownership
• Manage all escalation from business unit

Accountability to Unit:

• Take full accountability of the quality of application delivery rendered by the team
• Plan for and manage the team/section’s capacity, and ensure appropriate and sufficient staffing of the team
• Ensure adequate competency on delivery managers and other team members
• Identify and optimize how resources can be leveraged across delivery teams
• Ensure timely resolution of issues
• Provide oversight of all vendors and solution providers engaged by the team/section and their assigned resources
• Act as point of escalation for all delivery team leads and team members
• Ensure implementation of the proper support required for resolution of issues and risk management
• Ensure adequate and appropriate level of support by defining competencies, providing training, and providing team members with adequate experience and exposure
• Conduct performance reviews for delivery manager and other team members