Systems Analyst

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

The Systems Analyst works with key project stakeholders to capture business and user requirements. He/she also works with the Developer and Platform Administrator to ensure requirements are understood, developed, tested, and delivered to specification. He/she is expected to learn, train on product-specific trainings and get certified on ServiceNow System Administration.

Key Responsibilities:

• Represents project stakeholders throughout the project lifecycle - planning, development, and release processes
• Owns the relationship with project stakeholders to identify, model, and document business, process, and data requirements
• Works with development team on release estimates
• Supports development team in understanding business and test requirements
• Translates technical complexities to project stakeholders, ensuring understanding of design decisions
• Owns the backlog of the assigned ServiceNow product
• Perform the following task-related activities: 
  • Prepare status reports and provide/present status updates 
  • Manage issues and risks 
  • Document job aids, knowledge articles and related processes 
  • Provide inputs and support continuous service improvements 
  • Perform and deliver on other supporting subtasks

Qualifications:

• Bachelor's Degree in Information Technology or Engineering
• At least 1-2 year/s experience in Information Technology, specifically on Product Management or Business Analytics
• Knowledge in ServiceNow System Administration, ServiceNow IT Service Management (ITSM), ServiceNow IT Operations Management (ITOM), ServiceNow IT Asset Management (ITAM), ServiceNow Strategic Portfolio Management (SPM)
• Must be willing to work onsite and be assigned in Makati/Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity),  national or ethnic origin, or disability.