Section Head

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

• Ensure high quality and timely delivery of all projects of the unit and oversee upkeep of the applications and platforms owned by the unit
• Develop a full understanding of how the team/section works and orchestrate applicable processes across other teams/sections as needed
• Manage all escalations and resolutions
• Bring leadership and direction to issues and risks troubleshooting and both tactical and strategic recommendations to minimize impact, in line with Cloud Technologies
• Focus on core cloud platform engineering and provides engineering standards/frameworks, among others.
• Able to align and collaborate with other teams on (1) how cloud automation standards/frameworks, CI/CD pipelines and DevSecOps ways of working is done and approached, and (2) provide insights on codifying standards that enable development teams to meet governance requirements

Key Responsibilities:

Accountability to ITG
• Share the delegated responsibility of the head, and own full accountability for delivery in the assigned team/section
• Work closely with other units/counterparties across ITG to ensure seamless delivery
• Enforce adherence to IT SDLC and Governance structure
• Work with business stakeholders on developing cloud related strategies, approach and roadmaps
• Work cross-functionally with design and technology teams to ensure timely and quality release of products, services, enhancements in line with Cloud technologies

Accountability to Business
• Ensure that there is a good understanding of the business unit’s strategic direction
• Ensure alignment of strategies with BDO architecture
• Ensure that the right people are assigned to each project in order to ensure proper support, validation of scope, requirements development, and delivery ownership
• Manage all escalation from business unit and the team

Accountability to Unit:
• Take full accountability of the quality of application delivery rendered by the team/section
• Plan for and manage the team/section’s capacity, and ensure appropriate and sufficient staffing of the team/section
• Ensure adequate competency in delivery managers and other team members
• Identify and optimize how resources can be leveraged across delivery teams
• Ensure timely escalation of issues
• Provide oversight of all vendors and solution providers engaged by the team/section and their assigned resources
• Act as point of escalation for all delivery team leads and team members.
• Ensure implementation of the proper support required for resolution of issues and risk management
• Ensure adequate and appropriate level of support by defining competencies, providing training, and providing team/section members with adequate experience and exposure
• Conduct performance reviews for delivery manager and other team/section members
• Liaise with stakeholders, project team members, vendors and end users regarding project deliverables, timelines, issues/risk
• Monitor project progress and recommend changes as necessary
• Ensure compliance with objectives, organizational policies, procedures, standards and best practices
• Implement and manage changes/interventions to ensure project goals are achieved and customer experience is safeguarded
• Assists in prioritization of IT projects as part of the business planning/ demand planning cycle
• Reviews application, system, data and solution architectures identifying potential issues/risks and makes recommendations
• Identifies and logs project issues/risks; Oversees the resolution process; and escalates issues when necessary
• Assists in selecting and on-going management of vendors/ suppliers for supporting selected projects
• Ensure operational support processes are aligned with the business objectives and stated business requirements
• Makes sure all level 3 issues escalated by AMS team or ITIO Helpdesk are handled by portfolio team (Vendors, Delivery Managers etc.); and works with all relevant teams as needed to resolve Production issues

Qualifications:

• Bachelor’s degree relevant to the job
• 15 or more years of delivery experience in the financial services industry
• 10 or more years of experience in managing complex projects involving the implementation of digital or online-transaction solution
• Must be willing to work onsite and be assigned in Makati

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity),  national or ethnic origin, or disability.