Section Head

Job Mandate

• Ensure high quality and timely delivery of all projects of the unit and oversee upkeep of the applications and platforms owned by the unit

• Develop a full understanding of how the team/section works and orchestrate applicable processes across other teams/sections as needed

• Manage all escalations and resolutions

Duties and Responsibilities

Accountability to ITG:

• Share the delegated responsibility of the head, and own full accountability for delivery in the assigned team/section

• Work closely with other units/counterparties across ITG to ensure seamless delivery

• Enforce adherence to IT SDLC and Governance structure Accountability to PIP/Business:

• Ensure that there is a good understanding of the business unit’s strategic direction

• Ensure alignment of strategies with BDO architecture

• Ensure that the right people are assigned to each project in order to ensure proper support, validation of scope, requirements development, and delivery ownership

• Manage all escalation from business unit and PIP team Accountability to Unit:

• Take full accountability of the quality of application delivery rendered by the team/section

• Plan for and manage the team/section’s capacity, and ensure appropriate and sufficient staffing of the team/section

• Ensure adequate competency in delivery managers and other team members

• Identify and optimize how resources can be leveraged across delivery teams

• Ensure timely escalation of issues

• Provide oversight of all vendors and solution providers engaged by the team/section and their assigned resources

•Act as point of escalation for all delivery team leads and team members.

• Ensure implementation of the proper support required for resolution of issues and risk management

• Ensure adequate and appropriate level of support by defining competencies, providing training, and providing team/section

members with adequate experience and exposure

• Conduct performance reviews for delivery manager and other team/section members

Minimum Qualification Requirements

Education Bachelor’s degree relevant to the job

Work Experience

• 15 or more years of application delivery experience in the financial services industry

• 10 or more years of experience in managing complex projects involving the

implementation of digital or online-transaction solutions

• Experienced in handling vendor and third-party SI engagements

• Experience working on back-end applications in a Contact Center environment, such as

automatic call distribution, interactive voice response, interaction logger, workforce

management system, and other contact center applications that run integrate with 3rd

party applications

Knowledge Area • Good understanding about Contact Center Technologies such as Avaya ACD, Verint

Loggers, Aspect WFM, Conversational AI, Speech Analytics

• Knowledgeable in banking facilities: credit card, loans, treasury, trust and online and

branch banking insurance facilities (life and non-life)

• Knowledgeable in API, SOAP UI and Postman

• Knowledgeable in web service development (WSDL and RESTful)

• Knowledgeable with legacy, AS400 or other mid-range systems

• Good understanding of de-/encryption tools, flow charting

• Good understanding of Windows AD and Azure AD

Skills

• Leadership skills in managing and mentoring, and capacity planning for medium-to#largescale teams

• Proven ability to apply end-to end project management and application delivery

methodologies and to integrate business strategies and trends in technology to deliver

value

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 23211