Network Monitoring Analyst

Job Summary:

The Network Monitoring Analyst is responsible for first-level fault detection, diagnosis, and resolution of network-related issues across leased lines and infrastructure components. This role ensures compliance with Service Level Standards (SLS) and contributes to the overall performance and reliability of the IT network systems.

Key Duties and Responsibilities:

• Monitor, isolate, resolve, and document network-related incidents in a timely manner

• Coordinate and escalate network issues to service providers and internal support units

• Notify and update users and concerned groups regarding outages and major incidents

• Review monitoring checklists for accuracy and completeness

• Recommend and document solutions for recurring problems or outages

• Assess bandwidth utilization and provide recommendations for affected sites

• Update and close incident and request tickets using ticketing tools (Request Tracker and BESH)

• Work with users to formulate and document business requirements

• Collaborate with support teams to meet network infrastructure efficiency, capacity, security, and availability requirements

• Resolve complex incidents and requests using experience and problem-solving skills

• Prepare and submit reports to business units, monitoring leads, unit heads, and ITIO head

• Perform other related duties as assigned by the DCS Network Monitoring leads and the DCS head

Qualifications:

• Bachelor’s degree in Electronics and Communications Engineering, Computer Engineering, or related fields

• At least 1 year of relevant experience preferred

• Strong knowledge in data communications and networking

• Skills in Power BI automation and process improvement are an advantage

• Positive approach to problem-solving

• Strong customer service orientation

• Excellent interpersonal and communication skills (written and verbal)

• Ability to organize and manage multiple tasks

• Analytical, systematic, and able to work independently under pressure

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 7724