Field Engineer

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

As a Field Engineer, you will be responsible for providing IT support to BDO branches, business units and subsidiaries, including problem identification, troubleshooting, ticket documentation, and escalating necessary issues raised by users. You will also respond to requests for service or assistance within service level standards, activity queue schedule and assignment. Further, you will support project implementation and other operational maintenance activities.

Key Responsibilities:

• Complete assigned preventive, corrective maintenance tasks and requests
• Answer user inquiries regarding computer software and hardware to resolve their problems
• Assess the readiness of a site to accept installation of IT equipment and make recommendations to address deficiencies or incompatibilities for relocation projects
• Prepare necessary items (equipment, tools, spare parts, software) for use, performing installation of hardware, operating systems, appropriate software
• Review service call history of the machine and recommend improvements to immediate supervisor
• Manage queue of activities to comply with schedule requirements and incident reports for critical incidents handled
• Conduct review and update of Supplies Level, Inventory, and IT equipment for pullout of his assigned area

Qualifications:

• Bachelor’s degree in Computer Engineering, Electronics and Communications Engineering, or an equivalent program
• With at least 2 years of experience in an IT field work assignment or repair center and strong background in IT equipment troubleshooting
• Experience gained from a service company, bank or other financial institution is not required but is a strong advantage
• Candidate must be willing to work in Makati.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity),  national or ethnic origin, or disability.