Experience Analyst

Job Description:

• As an Experience Analyst, you will reimagine the future of banking for BDO Customers by challenging and delivering exceptional Customer Centric User Experience Designs while working closely with the different business units and providing them with domain expertise on User Experience Design in accordance with BDO’s Customer Experience Principles, BDO’s Branding Style Guides, and BDO’s Experience Guide. Key functions include (i) providing support in building customer-centric User Experience Designs, (ii) responsible in understanding the user needs and business needs while translating them to UXD deliverables, and (iii) managing vendor relations.

Job Responsibilities:

• Create the necessary deliverables in accordance with the team’s practices and standards. These deliverables are, but not limited to User Research, Best Practice pegs, UX Flows, Information Architectures, Customer Journey maps, Experience Design Requirements creation and Emotion maps, Screens Sign-off decks

• Conduct best practice research on Digital and Non-digital User Experience trends and shares ideas and inspiration within the team

• Confidently conduct workshops for design requirements gathering, clarification or validation sessions and presents designs to project team while managing their expectations

• Support and validate developed UI/UX Design

Your Qualifications and Your Experiences should be

• Holder of a Bachelor's Degree in Industrial Design, Fine Arts or Psychology with a focus on customer experience design, user experience design, Human Factor Interface Design or any relevant course 

• At least 3 years of demonstrated global industry/ banking/finance technology experience with customer experience design

• Familiarity of UX principles and methodologies such as but not limited to Design Thinking, User-Centered Design is a must

• Ability to effectively conduct checkpoint meetings to ensure understanding and alignment on business processes, products, and goals across all relevant and multiple parties

• Proficient in the use of presentation tools. (e.g. PowerPoint, Word, Excel)

You must be willing to be assigned in Makati.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 23834