Community Officer

Role Overview:

This position is in charge of engaging audiences effectively across various Social Media channels.

Job Responsibilities:

• Assist Social Media Manager in developing and executing community engagement strategies on social media.
• Directly interact with audiences of assigned channel(s) and other identified virtual communities through social media accounts to build brand awareness, & improve net sentiment.
• Listen, understand queries to provide the best suitable responses at first contact where possible.
• Moderate all user-generated content in line with the moderation policy for each channel
• Continuously improve target KPI’s by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
• Collaborate with other departments to manage reputation.
• As needed, work on assigned tasks or projects from other verticals within MCG-Digital Marketing.

Job Qualifications:

• Graduate of Business, Marketing, Communication and other related courses.
• At least 5 years of work experience in the Communications or Reputation Management field especially in Online Channels.
• Must be willing to work on site and be assigned in Makati.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity),  national or ethnic origin, or disability.