Channels Manager

Job Summary

The Channel Manager is responsible for the overall success of a channel based on the following measures:

• Marketability
• Revenue generation
• Profit contribution
• Service execution
• Cost effectiveness
• Risk coverage
• Roadmap / vision

The role includes Channel Development for new products/channels and enhancements to existing products/channels in line with CMS objectives, working closely with IT and Operations. The role manages the end-to-end product/channel lifecycle, processes, and customer journey.

Key Responsibilities:

1. Channel Objective

• Define clear objectives and strategy for assigned channels/products.
• Ensure alignment with stakeholders across the organization.

2. Channel Design

• Formulate channel design according to objectives, market requirements, system capabilities, risk coverage, and other considerations.
• Ensure detailed and updated manuals, procedures, and documentation.
• Define major and detailed requirements and set priorities in collaboration with project teams or working groups.

3. Channel Cost/Pricing

• Set, justify, and periodically review channel pricing (where applicable).

4. Channel Placement and Marketing

• Ensure necessary marketing materials are available during product/channel launch and on an ongoing basis.

5. Channel Execution/Delivery

• Coordinate with various units to ensure smooth product/service delivery.
• Ensure contingency measures are in place.
• Ensure all system changes are documented and tested.

6. Channel Continuity

• Manage the product throughout its lifecycle.
• Review channel capacity regularly.
• Ensure compliance with regulatory requirements.
• Ensure risks are reviewed and tested regularly.
• Drive growth in transaction volume.
• Monitor market, industry, and competition developments.
• Plan and execute necessary actions.

7. Channel Availability

• Work closely with Operations and IT to ensure channels are available to clients 99.9% of the time.

8. Channel Demise

• Determine when a channel should be retired.
• Plan and execute retirement-related activities.

9. Channel Knowledge

• Stay current on market and industry developments affecting managed products.
• Participate in forums and workshops.
• Conduct ongoing research and learning.

10. Client Implementation Support

• Support Operations and business segments in implementing products/channels for clients.

Qualifications:

• Graduate of any four-year course, preferably with a business background.
• At least 2 years' experience in online channel management.
• Ability to present complex ideas in a simplified manner.
• Preferably has experience working in an agile environment.
• Must be willing to work onsite and be assigned in Makati