Account Officer

 

• Responsible for assisting the Team Leader/Team Head in business development and new business acquisition through the effective implementation of processes and procedures related to client servicing, account management, and sales operations.

 

 

 

 

A. Core Functions (80%)

 

• Prepare proposals, placement requests, and endorsements within the prescribed turnaround time.

 

• Ensure that proposals are submitted to branches and clients on time and are properly acknowledged.

 

• Complete and forward placement requests to the Placement Team within established timelines.

 

• Coordinate and negotiate with insurance partners to secure the most competitive rates, terms, and conditions based on client requirements.

 

• Monitor and facilitate the placement of insurance coverage for newly approved home loan accounts.

 

• Evaluate insurance risks and recommend enhancements or improvements to existing insurance packages.

 

• Attend and participate in meetings with insurance partners to obtain updates and address operational issues or concerns.

 

• Identify and recommend process improvements to enhance operational efficiency and service quality.

 

• Establish and maintain effective working relationships with BDO branches, Consumer Banking Group (CBG) counterparts, insurance providers, and other internal units to ensure seamless service delivery.

 

• Respond promptly and professionally to inquiries from internal and external clients.

 

• Handle requests involving accounts receivable dispositions, unapplied payments, and refund accounts.

 

• Conduct call-out activities and follow-ups on pending quotations.

 

• Monitor Corporate Asset Risk Insurance (CARI) and pre-selling accounts to ensure timely processing and servicing.

 

 

 

• Participate in User Acceptance Testing (UAT) activities, as required.

 

• Perform other duties and responsibilities that may be assigned by the immediate superior, Team Head, or Senior Management.

 

 

 

• Participate in internal and external training programs to support professional growth and competency development.

 

• Keep abreast of industry trends, insurance products, regulatory developments, and best practices relevant to the role.

 

• Demonstrate commitment to continuous learning and professional excellence.