Inquiry Officer

About BDO

BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.

Job Summary

The Inquiry Officer is responsible in monitoring and ensuring that all functions are efficiently accomplished by the section in line with the Banks standards and requirements.

Key Responsibilities

• Monitor and handle responses to remittance-related inquiries, requests, and complaints from Expatriates, Subsidiary Offices, remittance partners, BDO branches, and/or other units of the Bank, remitting banks, and remittance clients

• Ensure all inquiries, complaints, and requests from remittance tie-ups received via email are from the official email list provided by the Marketing Development Officers

• Provide call-out to assist beneficiaries of remittance transactions, upon receipt of request from remitters thru Expatriates, subsidiary offices, and tie-ups

• Ensure compliance with Banks policies, procedures and regulatory requirements

Qualifications

• Bachelors’ degree in Business (or other related courses)

• With at least 3 years experience in remittance business / operations (Banking experience is an advantage)

• Willing to work on Holidays / Weekends

• Willing to work on Graveyard Shift

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 27216