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Field Collections Officer

Date:  Aug 10, 2026
Location: 

Dipolog City, Zamboanga Peninsula, PH

Business Unit:  BDO Network Bank, Inc.
Department: 

Job Mandate 

Conduct field visit to borrowers for mid-stage bucket past due accounts to collect and offer payment programs/arrangement. 

Assist in small claims filing. 

Duties and Responsibilities 

1. Cure past due accounts  

  • Visit/contact past due borrowers to follow-up loan payment 

  • Secure promise to pay 

  • Use collections tools where appropriate (cash collection, demand letter, etc.) 

  • Negotiate and offer payment programs/arrangements based on client’s financial situation 

  • Facilitate filing of barangay or small claims when necessary 

  • Address customer concerns and refer to relevant group/unit for resolution 

 

2. Conduct skip tracing when necessary 

  • Investigate whereabouts of borrowers 

  • Find ways to contact the borrower 

 

3. Report, update, monitor past due accounts 

  • Submit/ encode required collections status/ information 

  • Update borrower contact details and other relevant information in the system 

  • Monitor past due balances and take necessary actions 

 

4. Propose collections strategies/ programs/ policies 

  • Propose/ enforce/ monitor collections strategies/ programs/ policies 

  • Recommend enhancements to credit policies 

 

5. Coordinate with Sales, Credit and other concerned unit/s 

  • Coordinate with the Sales Team regarding highlighted accounts 

  • Provide feedback to concerned unit about findings/ learnings from collections 

 

6. Others 

  • Ensure that regulations and bank policies are adhered to 

  • Resolve collections-related customer complaints in a timely manner 

  • Perform other tasks that may be assigned by supervisor 

Minimum Qualification Requirements 

Education 

College graduate 

Work Experience 

At least 1 year of experience in collections, preferably consumer loans or at micro finance 

Technical Knowledge and Skills 

  • Computer proficiency especially Microsoft Office 

  • Good oral and written communication skills 

  • Good analytical skills (calculation of payments, etc.) 

  • Highly preferred if able to ride a motorcycle 

Professional Certification and Licenses 

Not required 

 

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