Tech Operations Officer

Job Mandate:

Primarily responsible for providing excellent service and assistance to all technical related inquiries, requests, problems, and concerns of all Contact Center teams, officers, and management. Provides timely and quality handling of inquiries, requests, problems, and concerns received via phone call or text, Viber, MS Teams, and corporate email. Responsible for incident handling, ticketing, and first level checking/fixing. Monitors and report status of all scheduled support activities and projects.

Minimum Qualification Requirements:

Bachelor’s degree relevant to the job
At least with technology background and/or contact center experience.
Experience in banking industry is an advantage.
Knows how to troubleshoot problems involving Data networking (i.e. LAN/WAN), Voice/Telephone systems, Video systems, productivity suite programs (i.e. MS Office, Open Office and Libre Office), and various email client programs (i.e. Lotus Notes and MS Outlook).
Applicant must be willing to be assigned in Sasa area of Davao City.

Job Mandate:

Primarily responsible for providing excellent service and assistance to all technical related inquiries, requests, problems, and concerns of all Contact Center teams, officers, and management. Provides timely and quality handling of inquiries, requests, problems, and concerns received via phone call or text, Viber, MS Teams, and corporate email. Responsible for incident handling, ticketing, and first level checking/fixing. Monitors and report status of all scheduled support activities and projects.

Minimum Qualification Requirements:

Bachelor’s degree relevant to the job
At least with technology background and/or contact center experience.
Experience in banking industry is an advantage.
Knows how to troubleshoot problems involving Data networking (i.e. LAN/WAN), Voice/Telephone systems, Video systems, productivity suite programs (i.e. MS Office, Open Office and Libre Office), and various email client programs (i.e. Lotus Notes and MS Outlook).
Applicant must be willing to be assigned in Sasa area of Davao City.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity),  national or ethnic origin, or disability.