Resolution Management Officer
Davao City, Davao Region, PH
He/She will be responsible for ensuring resolutions provided by the Bank's Service Fulfillment Officers are timely, complete, and accurately address the concerns of the Bank's business customers.
The responsibilities we will trust you with:
-
100% handling of assigned cases within workshift (7.5 hours)
-
Immediate escalation of issues to the Head or Immediate Supervisor for system problems, recurring resolution issues, past TAT resolutions, etc.
-
Submit required end-of-day productivity reports and other reports as may be required in a timely and accurate manner Perform Customer Feedback functions
The qualifications you should have:
-
Graduate of any four or five-year course
-
Two-year experience in a Call Center or in Customer Service Support
-
Proficiency in bank and credit card products and services
He/She will be responsible for ensuring resolutions provided by the Bank's Service Fulfillment Officers are timely, complete, and accurately address the concerns of the Bank's business customers.
The responsibilities we will trust you with:
-
100% handling of assigned cases within workshift (7.5 hours)
-
Immediate escalation of issues to the Head or Immediate Supervisor for system problems, recurring resolution issues, past TAT resolutions, etc.
-
Submit required end-of-day productivity reports and other reports as may be required in a timely and accurate manner Perform Customer Feedback functions
The qualifications you should have:
-
Graduate of any four or five-year course
-
Two-year experience in a Call Center or in Customer Service Support
-
Proficiency in bank and credit card products and services
BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 20225