Client Relations Officer

Key Responsibilities:

• Handle and monitor incoming SWIFT messages in a timely and accurate manner.
• Process outward remittance instructions received from clients, including:
  • Funding of Nostro accounts
  • Encoding of payment instructions into the remittance system
• Ensure the accuracy and completeness of all data entered into the remittance system.
• Perform name screening of all counterparties in remittance messages against the AML database to ensure compliance with regulatory requirements.
• Conduct end-of-day checks to confirm that all SWIFT messages have been properly acknowledged.
• Generate and prepare daily reports covering both incoming and outgoing remittance transactions.
• Escalate and report any suspicious or unusual instructions to the CSD Head in accordance with internal policies and compliance standards.