Service Desk Officer

Responsibilities

• Responsible for providing a single point of contact for all problems, requests and inquiries related to Information Technology (IT). The Service Desk Officer is responsible for call taking, and email handling, problem and request logging and monitoring, and providing first level support.
   

Qualifications

• Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent preferably 2 years work experience in IT Support or Service Desk
• Possess good analytical skills, communication skills, pleasing voice and personality
• Possess good customer service skills
• Familiar in various operating systems, basic networking, office productivity tools, basic technical writing, Knowledge of branch banking is an advantage
• Willing to work on shift schedules
• Applicants must be willing to be assigned in Cebu Area; residents in the area / nearby areas will be prioritized
   

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 20430