Sales Support Officer

Responsible for processing loan applications in accordance with approved bank policies and guidelines; Assists the Account Officers / Team Head in servicing internal and external clients.

Duties and responsibilities include:

1. Pre-screens loan applications for any document / information deficiencies.

2. Updates concerned parties of loan status including document / information deficiencies.

3. Monitors status of loan applications and liaises with Credit and Operations to ensure prescribed turn around time.

4. Compares / cross-refers details of CEAS / Credit Proposal versus supporting / collateral documents to ensure accuracy of data for processing.

5. Prepares booking requests for approved loan applications.

6. Prepares MIS reports on productivity, turn ins and bookings.

7. Attends to inquiries and various requirements of clients and other units of the Bank.

8. Contributes to the unit’s drive for continuous improvement in customer service quality and delivery, asset quality, cost efficiency and profitability.

Qualifications include:

1. With at least 2 years of experience as Loan Assistant / Sales Support Assistant / Sales Support Officer.

2. Current position with other banks’ IBG / Commercial Bank / SME Loans / Business Loans as Sales Support Assistant / Officer is a big plus.

3. Familiar with computer softwares including word processing, spreadsheets and presentations.

4. Possesses reasonable coordination and communication skills.

5. Can work independently, under pressure and with minimum supervision.