Apply now »

Merchant Officer

Date:  Apr 12, 2025
Location: 

Cebu City, Central Visayas, PH

Business Unit:  Consumer Banking Group
Department: 

 

MERCHANT OFFICER

 

 

Duties and Responsibilities

A. Team Management

  • Assist the Area Manager in managing Merchant Assistant and Agents.

 

B. Sales Management Process

  • Sales and Service Call

-Establish relationship with the clients to grow business volumes and improve profitability

-Gather information with regard to the activities of the competitors & other card companies.

-Perform merchant servicing including POS/EDC terminals, supplies, reimbursement issues, etc.

 

C. Sales Generation and Relationship Management

  • Identify potential merchants within the assigned area and pre-qualifies applications which may require ocular inspection.
  • Make an actual sales presentation and explains to potential clients the nature of our Visa/MasterCard/JCB/American Express/CUP/Diners/Debit acquisition business and the services that the Company offers.
  • Present to potential merchants the Visa/MasterCard/JCB/American Express/CUP/Diners/Debit agreement and explain the provisions stated in the contract and clarifies other issues the prospective merchant may have.
  • Ensure that all the documentation requirements are fulfilled before opening of the account.
  • Conduct orientation seminars for merchants regarding card acceptance and settlement procedures and security features to counter fraud incidences.
  • Manage relationships with existing merchants to maintain and grow business transactions with the company and defends against competitors.

 

Other Administrative Functions

 

  • Coordinate with other units in the bank for merchant concerns.
  • Discuss chargeback issues with merchants especially those arising from duplicate processing, incomplete card information and the like.
  • Liaise with Fraud team to address fraud incidences and take appropriate corrective actions.
  • Cross sell other bank products like the auto credit facility, consumer loans.
  • Perform other tasks that may be assigned from time to time.

 

 

 

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 18513

Apply now »