Client Relations Officer

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Mandate:

The Client Relations Officer (CRO) / Client Relations Associate (CRA) holds a critical role in transforming clients’ behavior from traditional banking practices to digital banking solutions. Acting as a catalyst for change, alongside the Branch Manager (BM), the CRO/CRA is responsible for driving the branch’s digital adoption through consistent evaluation of digital adoption metrics, development of effective strategies, and implementation of actionable improvement plans to ensure ongoing progress towards achievement of the digital adoption objectives. Additionally, this role is responsible for delivering exceptional customer experience, managing lobby operations efficiently, and ensuring compliance with the Bank’s policies, procedures, and regulatory requirements

Duties & Responsibilities:

1. Digital Adoption and Performance Monitoring
2. Customer Experience
3. Compliance and Risk Management
4. Perform all other tasks and responsibilities that may be assigned from time to time to support branch operations and service excellence.

Qualifications:

1. Bachelor’s degree relevant to the job, preferably Graduate of any Business Course
2. With at least three (3) years’ experience in branch operations in a commercial or universal bank
3. Has excellent banking operations’ knowledge

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