Service Officer

Responsible or overseeing the daily operations of tellering, cashiering and ATM operations of the branch. Ensures prompt and efficient service 
delivery in compliance with the bank's service standards and internal control. Responsible on the daily operations of the Marketing Section of the 
branch and provides assistance to the Branch Head in marketing the Bank's products and services.

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Mandate:

Responsible for overseeing the daily operations of tellering, cashiering and ATM operations of the branch. Ensures prompt and efficient service delivery in compliance with the bank's service standards and internal control. Responsible or the daily operations of the Marketing Section of the branch and provides assistance to the Branch Head in marketing the Bank's products and services.

Duties & responsibilities:

• Supervises the over-all cash and marketing operations of the branch

• Ensures secured and continued availability o ATM operations and assumes accounting responsibility on vouching of transaction

• Ensures adherence to prescribed bank policies and procedures, internal control, external regulatory requirements and compliance to service standards o branch personnel under his supervision

• Assists in achieving branch financial targets

• Amenable with movement within the covered area

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Duties & responsibilities

1. Supervises the over-all cash and marketing operations of the branch by promoting continuous enhancement of quality service, customer handling, accurate processing and operational efficiency.

2. Supervises the efficient cash servicing to clients and cash transfers to other branches/banks, acceptable accuracy level of cash and sufficient management of cash requirements.

3. Ensures secured and continued availability o ATM operations to meet customers needs.

4. Assumes accounting responsibility on vouching of transactions or branches without Accounting Assistants.

5. Ensures adherence to prescribed bank policies and procedures, internal control, external regulatory requirements and compliance to service standards o branch personnel under his supervision.

6. Handles the section's personnel requirements, promotes branch personnel improvement/advancement and harmonious work relationship.

7. Assists in achieving branch financial targets.

8. Acts as alternate Consumer Assistance Officer (CAO).

9. Performs other duties that may be assigned from time to time.